Sports / App
These terms set out what you can expect from us and what we expect from you when you access 991jili. Availability depends on local law and is limited to eligible regions — read this page before opening an account so you understand where you stand.
Accessing 991jili means you have read and accepted the terms on this page. These terms apply to account registration, session activity, wallet transactions and any communications between you and the platform. Where you use Maya or PESONet to fund your account, the transaction is processed through those payment rails under their own terms — our terms govern what happens inside your 991jili wallet from the moment the funds arrive. Eligibility is not universal. Access is available only where local law in the Philippines permits it. We do not extend service to regions where online gaming is restricted, and we do not override local regulation. If you are unsure whether access is permitted in your area, you should check local law before proceeding. We may update these terms when our operational or legal circumstances change. The current version is always the one shown on this page. Continuing to use the platform after an update is published means you accept the revised terms. If a specific term changes in a way that affects your existing account, we will communicate that change through your registered contact channel before it takes effect. Questions about what any clause means can be directed to our support team through the contact paths listed further down this page.
Not everything on or around 991jili is covered by these terms. This section draws a clear line so you know when our policy applies and when a third party's terms take over.
Registration, login, session activity and account closure are all inside this policy. The rules that apply when you open, use and close your 991jili account are set here — including how we handle your credentials and session records.
Deposits and withdrawals processed through Maya, PESONet or other supported rails are covered from the point funds reach your 991jili wallet. The leg of the transfer handled by Maya or PESONet is governed by their separate terms, not ours.
Games supplied by Pragmatic Play, PG Soft, Spadegaming, Joker and Microgaming appear in our lobby under licences from those studios. The game mechanic and payout logic belong to the studio; our terms cover your access to those titles, not the studio's own obligations.
Links to external sites, payment provider portals or third-party identity tools are outside this policy. When you leave 991jili, the terms of the destination apply. We are not responsible for the content or practices of those external services.
You have several concrete actions available to you at any point during your account lifetime. Reviewing your transaction history is straightforward — log in and open the wallet section to see a dated record of every deposit and withdrawal, including the payment rail used. If a personal detail on your account is incorrect, the account settings section lets you submit a correction; some fields require identity verification before they update, and the platform will show you the verification steps required at that point. Raising a formal policy question is handled through our support contact paths. You do not need to fill in an external form — send your question through the live chat or email channel listed on the support section of this page, and include your account reference so we can locate your records quickly. If you want to request a data review or ask what personal information we hold against your account, use the same support channel and mark your message as a data request. We will respond through your registered contact details.
Open the wallet section after login to see your full transaction history — dates, amounts, payment rail used and settlement status are all shown there without needing to contact support.
Account settings lets you update contact details and personal information. Fields that affect identity or wallet access will prompt you to complete verification steps shown in the form before the change is saved.
Send your question through live chat or the support email listed on this page. Include your account reference number so we can locate your records and give you a specific, accurate answer rather than a general response.
If you want to know what personal data we hold on your account, contact support and mark your message as a data request. We will respond to your registered contact details with the information held against your account.
Policy and account questions can be directed to us through three contact paths. For straightforward account queries, live chat is the fastest route. For formal policy or data requests, email gives you a written record of the exchange. The account dashboard also contains a help section where common policy questions are addressed directly.
Open the chat window from any page while logged in. Suitable for account-level questions, wallet transaction queries and general policy clarifications. Have your account reference ready for faster handling.
For formal policy questions, data requests or detailed account disputes, email gives you a documented thread. Use the address shown in your account dashboard under Help and mark the subject line with the nature of your request.
Log in and open the Help section in your account settings. Answers to common policy questions — including data handling, account closure and transaction records — are published there and updated when terms change.
Account security and data handling are areas where we keep our practices straightforward and auditable by you. This section covers what we collect, how long we keep it, and what you can do about it.
We collect the information you provide at registration — name, contact details and payment reference — plus session logs generated when you use the platform. We use this to operate your account, process wallet transactions and respond to support requests. We do not sell account data to third parties.
Cookies help us keep you logged in across sessions and understand which parts of the site are used most. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how some account features work, including wallet and session continuity on mobile.
Account records — including transaction history and verification documents — are kept for the period required by applicable law. After account closure, records are retained for the legally required window and then removed. You can request confirmation of what is held against your account through support.
To correct, update or request removal of personal data, contact support through email and identify it as a data request. Include your account reference. We handle requests in line with the applicable data rules for Philippines-eligible regions and respond through your registered contact channel.
These answers address the questions we receive most often about account rights, data handling and how to act on this policy.
These terms apply to anyone who accesses 991jili from an eligible region where local law permits it. By registering an account or using the platform, you confirm that you have read and accepted these terms. Access is not available where local law restricts online gaming.
We hold the registration details you provided, verified identity documents where submitted, and a log of wallet transactions including the payment rail used — for example, Maya or PESONet. To see a summary of what we hold, contact support and submit a data request with your account reference.
Log in and open account settings. Most contact details can be updated directly. Fields that affect wallet access or identity — such as your registered name or payment reference — require a verification step shown in the form. If the field is locked, contact support with your account reference and the correction needed.
Yes. Send a deletion request to support by email, mark it as a data request, and include your account reference. We retain records for the legally required period after account closure before removing them. We will confirm the outcome through your registered contact details.
The current version of these terms is always the one shown on this page. If a change affects your existing account in a material way, we will notify you through your registered contact channel before it takes effect. Continuing to use the platform after an update means you accept the revised terms.
Our terms cover your wallet balance and transaction records from the moment funds arrive in your 991jili account. The portion of the transfer handled by Maya, GCash or PESONet is governed by each provider's own terms. Both legs of a transaction are shown in your wallet history after login.