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These terms set out what you agree to when you open and use a 991jili account — covering access, wallet transactions, game participation and your choices under this policy. Availability depends on local law and is accessible only in eligible regions.
By creating an account and using the 991jili platform, you accept these terms in full. They apply every time you log in, move funds through your account wallet, or participate in any game or betting market we make available. These terms do not override any applicable local law — where a provision conflicts with regulations in your region, the applicable local regulation takes effect. We update these terms when our service conditions change; the current version is always shown on this page, and continued use of your account after an update means you accept the revised terms. Your wallet activity — including deposits made through Maya, GCash or PESONet, and any fund withdrawals — is governed by both these terms and the separate conditions of the payment provider you choose. We do not set or modify those provider conditions. Account access is subject to eligibility checks and is available only where local law permits. If you have questions about how a specific clause applies to your account, contact our support team directly using the details in the Support section below.
Not every part of your 991jili experience falls under the same rule. This section draws a clear line between what these terms govern directly and what sits outside their reach.
Creating, verifying and maintaining your 991jili account is fully within the scope of these terms. This includes login credentials, session activity, account suspension and any requests to close your account.
Fund movements through your account wallet — deposits via GCash, Maya or PESONet and any withdrawal requests — are covered here. The processing rules of each payment provider are separate and remain their own responsibility.
Game titles available in the lobby, betting markets and any promotional content published on this site fall under these terms. Game mechanics, payout logic and RTP figures shown in-game are governed by the individual game provider.
External links, payment apps and any service not operated by 991jili are outside the scope of these terms. We are not responsible for third-party terms, outages or data practices — check those directly with the relevant provider.
This policy is not one-sided. You have clear, practical options available at every stage of your account relationship with us. You can review your full transaction history — every deposit, withdrawal and wallet movement — directly from the account dashboard after login; no request to us is needed to access that record. If your account details are incorrect or out of date, you can update them through the account settings page; for changes that require verification, follow the steps shown in that section. If you believe a transaction has been recorded incorrectly, raise the matter with our support team and we will check the record against our system logs. You can also request that your account be closed at any time by contacting support — we will process that request in line with the steps described in our account closure procedure, which is accessible from the help section. Where a term is unclear, ask us directly rather than assuming how it applies.
Your full wallet history is visible in the account dashboard. Filter by date or transaction type to find a specific deposit or withdrawal without needing to contact support.
Update your name, contact number or linked e-wallet details through account settings. Changes requiring identity verification follow the steps shown on that screen.
If a wallet transaction does not match your record, contact our support team with the transaction reference. We cross-check against system logs and respond with what the record shows.
You can ask to close your account at any time. The closure procedure, including any balance withdrawal requirement before closure, is outlined in the help section accessible after login.
If a clause in these terms is unclear, or if you need to raise an account or transaction question, our support team is the right first contact. Use the channel that suits your situation — live chat for quick account questions, email for formal policy queries that need a written record.
Open the chat icon from any page after login to reach our support team directly. Use this for account access questions, wallet status or anything in these terms you want clarified quickly.
Send a written query to our support address for formal policy questions, dispute records or account closure requests. Include your account reference and the transaction or clause you are asking about.
The help section — accessible from your account dashboard — covers common policy questions, account procedures and wallet steps. Check there first; many answers are already published without needing to contact us.
We keep account data only for as long as it is needed to run your account and meet any applicable regulatory retention requirement. Once an account is closed and any mandatory hold period ends, personal data is removed from active systems. Cookies used on the site are described in a separate cookie notice accessible from the footer; you can adjust browser settings to manage how cookies are stored on your device. Account security is your responsibility on the login side — keep your credentials private and log out after each session on a shared device. If you suspect unauthorised access, contact support immediately so we can place a temporary hold while the matter is checked. Any request to amend, export or delete personal information linked to your account should be submitted through the email support route so there is a written record of the request and our response.
Account and transaction records are held for the period required by applicable regulations. After an account closes and the mandatory hold ends, personal data is removed from active systems in line with our retention schedule.
We use cookies to keep your session active and remember account preferences. The full cookie notice is in the site footer. Adjust your browser settings at any time to control what is stored on your device.
Keep your login credentials private. On a shared phone or device, log out after each session. If access looks unusual — unexpected login alerts or unrecognised wallet activity — contact support straight away to hold the account.
To amend, export or request deletion of personal data tied to your account, send the request through email support with your account reference. We confirm receipt and respond in writing with the outcome.
These are the questions our account holders ask most about how these terms work in practice. If your question is not here, use live chat or email support to get a direct answer.
They apply to every session. Logging in and using your account — whether you are placing a bet, moving funds through your Maya or GCash wallet, or browsing the lobby — means you are operating under the current version of these terms.
The current version is always published on this page with the date it took effect. We also notify you through the account dashboard or the contact detail on file. Continuing to use your account after an update means you accept the revised terms.
Wallet transaction disputes are within the scope of these terms. Contact our support team with the transaction reference and the amount. We check our system logs and compare with the payment record. GCash processing rules are GCash's own, but we will help trace what happened on our side.
The terms already apply to your account, not just one device. Logging in on a new phone or a browser on a different device does not require a fresh acceptance, but your account credentials and the terms covering it remain the same.
We retain records for the period required by applicable regulations after closure. Once that period ends, personal data is removed from active systems. Submit a data deletion request through email support with your account reference if you want written confirmation of the process.
Raise it directly with our support team — live chat for an immediate conversation, or email if you need a written record. Include your account reference and the specific clause or transaction you are questioning. We review the record and respond with what the policy says and what our logs show.