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This policy explains exactly what account data 991jili collects when you access the lobby, make a deposit through Maya or GCash, or contact support — and what we do with that data. Availability depends on local law and eligible regions; this policy applies wherever access is permitted.
When you open an account, we collect the registration details you submit — name, contact information and the credentials you choose. Each time you log in, we record session data such as device type and access time so we can keep your account secure across sessions. When you deposit using Maya, GCash or PESONet, transaction references are held on your account record for verification and dispute purposes. We do not store full card numbers or e-wallet PINs; those are processed by the respective payment provider under their own security standards. We also collect usage data — the pages you visit and the games you open — to understand how the lobby functions for you on a practical level. This data is not sold to third parties. Where we work with service providers to operate the platform, those providers are bound by data-handling requirements consistent with this policy. You may review the specific data held on your account at any time through the account settings section visible after login. Where local law applies additional requirements on data handling, we apply the stricter standard.
Not every interaction on your device falls under this single document. Understanding the boundaries helps you know which rules protect each part of your experience — from account creation through to third-party payment flows.
Login events, session tokens and authentication records fall directly under this policy. We keep these logs to protect your account from unauthorised access and to let you review recent login history in your account dashboard after login.
Deposit and withdrawal references processed through Maya, GCash or PESONet are held on your account record by us. The actual payment processing and the data held by those providers is governed by their own policies, not ours.
Pages you visit, games you open and how long you stay in a session are logged as usage data under this policy. This data informs how we maintain the lobby and is not used for third-party advertising without a separate disclosure.
Links or services outside the 991jili domain — including external payment apps and game studio platforms — operate under their own privacy terms. We do not control those terms and encourage you to review them directly where relevant.
You have practical options under this policy, and none of them require you to go through a lengthy process. The account settings page — visible after login — shows the profile details we hold, including your registered contact information and linked payment method references. If any detail is wrong or out of date, you can update it directly from that screen; for fields that cannot be edited in-app, our support team can action the correction on your request. If you want to know specifically what data we hold beyond what the account dashboard displays, send a written request through the support channel and we will respond with the details within a reasonable period. You also have the option to raise a concern about how your data has been handled; that concern will be acknowledged and reviewed against this policy. Where local law grants additional rights — such as the right to request deletion of non-essential data — we honour those rights for eligible accounts in covered regions.
Open account settings after login to see the profile and transaction references we hold. The dashboard shows your current registered details, recent session activity and linked payment method references without needing to contact support.
Editable fields can be updated directly in account settings. For fields restricted from self-edit — such as registered mobile number or identity details — submit a correction request to support with the accurate information and we will process it.
If you want a summary of the personal data we hold beyond what is visible on your dashboard, send a written request through our support channel. We will compile and return the relevant details within a reasonable timeframe.
Any concern about how your personal data has been collected, stored or used can be submitted to our support team. We acknowledge every concern and review it against this policy before responding with our findings and any corrective action taken.
If something in this policy is unclear, or if you want to exercise any of the rights described above, the quickest path is through our live support channel. You can also send a written query by email for requests that need a documented response. All privacy-related contacts are logged and tracked to completion.
Open the chat icon from any page after login to reach our support team directly. Privacy questions, correction requests and data summaries can all be submitted through chat for a logged, trackable response.
For written privacy requests — including data summaries or formal concern submissions — send an email through the contact address shown in your account settings. Email requests are acknowledged and tracked to a documented resolution.
Many privacy actions do not require contacting us. Log in and open account settings to review your stored details, update editable fields, and check the transaction references held against your account without waiting for a response.
Data handling at 991jili is built around the practical security of your account rather than abstract assurances. Session tokens expire after inactivity, reducing exposure if you leave a browser tab open. Payment references from Maya, GCash and PESONet transactions are stored only as references — not as full credentials — so the sensitive details stay with the payment provider. We apply retention limits: data we no longer need for account operations or dispute resolution is removed on a scheduled basis. Cookies used on the site are limited to session management and basic usage analytics; we do not use tracking cookies that follow you across third-party sites. If this policy changes in a material way, we notify you through your registered contact before the change takes effect.
Login sessions expire automatically after a period of inactivity. This limits the window of exposure if you close the browser without logging out, and applies consistently whether you access the lobby on mobile or desktop.
Transaction references from Maya, GCash and PESONet deposits are held on your account record for verification purposes only. Full e-wallet credentials and card details are never stored on our servers; those remain with the payment provider.
We do not keep personal data indefinitely. Account data no longer required for active operations, dispute resolution or legal obligations is removed on a scheduled review cycle. You can ask about retention periods for specific data categories through support.
When this policy changes in a material way, we send a notification to your registered contact before the update takes effect. The current version is always accessible from the footer of any page on the site.
These are the questions we hear most often about how personal data is handled. If your question is not covered here, the support channel is open and privacy queries are treated as priority contacts.
We collect the registration details you submit — name, contact number and login credentials. Once active, we also log session data such as device type and login timestamps to keep your account secure. Payment method references from Maya or GCash deposits are held for transaction verification only.
We do not sell your data. Where service providers help us operate the platform, they are bound by data-handling requirements consistent with this policy. Payment providers like Maya and GCash process transaction data under their own privacy terms, which are separate from ours.
Log in and open account settings — your registered profile details and transaction references are displayed there. For a more detailed summary of the data we hold beyond the dashboard view, send a written request through the support chat or email channel and we will compile it for you.
Editable fields like your display name and contact preferences can be updated directly in account settings. For restricted fields such as your registered mobile number, contact support with the corrected details. We process those requests and confirm once the update is applied.
We apply retention limits tied to operational need, dispute resolution requirements and applicable legal obligations. Data that no longer serves any of those purposes is removed on a scheduled review cycle. Ask support for the retention period applicable to a specific data category.
Yes. If we make a material change to this policy, we notify you through your registered contact — mobile number or email — before the change takes effect. The current version of the policy is always available in the site footer so you can check it at any time.